I am happy to help with your enquiries. Hoop making is my part time business we ship once a week. We don’t make hoops or run our business 24/7 so please be patient when awaiting replies to emails we aim to reply within 48 hours we do not normally work weekends. Also there’s only me and I am small and relatively nice so please be polite. Please read the FAQ’s and the information on the website carefully before you contact me and PLEASE PLEASE CHECK YOUR JUNK MAIL. You get 3-4 emails when you order: Paypal confirmation, Email from the website confirmation then a shipping confirmation to say it’s its way.